Requirement at Knight Frank India - Assistant Technical Manager.

Role: Assistant Property Manager

Company Knight Frank (India) Private Limited
Division Facilities & Asset Management Services
Department Facilities & Asset Management Services
Location PAN India
Job Title Assistant Property Manager
Grade 10
Status Permanent
Reporting to Site Specific

Scope

About Knight Frank

Knight Frank LLP is a leading independent, global property consultancy. Headquartered in London, Knight Frank has more than 16,000 people operating from over 384 offices across 51 markets. The Group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit www.knightfrank.com.
Knight Frank India is headquartered in Mumbai and has more than 1,400 experts across Bangalore, Delhi, Pune, Hyderabad, Chennai, Kolkata and Ahmedabad. Backed by strong research and analytics, our experts offer a comprehensive range of real estate services across advisory, valuation and consulting, transactions (residential,
commercial, retail, hospitality, land & capitals), facilities management and project management. For more information, visit www.knightfrank.co.in

This role is based at Mumbai and reports in to Property Manager.


Responsibilities:

• Project Management spans out to Planning & Designing, BOQ, QS, QA, QC, estimation, vendor finalisation, execution, value engineering and refurbishment
• To Assist property Manager for the operation related activities
• To Assist Property Manager to prepare the Site and operational documentation
• To assist Property cum society manager for People management at site like selection, site induction, attendance, overtime, discipline, leave, registers.
• To prepare and execute duty roster for all site staff
• To provide all the occupant related data
• Issuing the Purchase order to vendors in concurrence with Property cum Society manager
• Issuing the Work Order to Vendors in concurrence with Property cum Society manager
• Assist for Drafting the society related matters
• Daily inspection round and ensure that all the facilities like lifts, common area lights and cleanliness of premises including lawn, garden, gym, swimming pool, party hall, common areas are always maintained as per standards.
• To ensure highest hygiene standards at the premises through cleaning, disinfection, sanitization as per the schedule.
• To ensure that all the PPM activities to be carried out as per the schedule
• Ensure for Implementing the standard SOP’s at site.
• Resolving customer complaints quickly and efficiently.
• Review Help desk Complaints on daily basis.
• Ensure timely resolve of resident complaints
• Understand key resident individual needs and addressing these
• To greet, attend and escort visitors including VVIP at the reception and coordinate with respective client.

• Ensure all resident amenities are working and services are up to the mark
• To record and analyse Client & resident feedback and implement ways to improve services.
• To maintaining the ambience and decorum at the reception of club house
• To maintain and update contact details including emergency/ important stakeholders for quick response.
• Oversee the operations of the daily soft services activities and processes of the facilities
• To extend support for admin related activities.
• To ensure adherence to company and client policies and SOPs.
• To maintain the Resident related Documentation
• To assist for providing the data for various reports like DDR, MMR, QBR etc.,
• To maintain and update database, feedback, MMR, statutory / technical compliances by vendors as per deliverables.

Qualification, Experience, and Competency

Qualifications/Education – Degree / Diploma in Engineering (preferred Electrical / Mechanical) from affiliated/recognized university by UGC, AICTE, MHRD.

Career Experience – 8-10 years of relevant experience in managing the entire range of Electro-Mechanical equipment and soft services in High rise building / malls / large commercial complex / townships / business parks.

Additional Requirements - Local mobility / own conveyance preferred.

Aptitudes / Skills

• Client relationship management
• Good communication skills (written and verbal)
• People management skills
• Leadership skills
• Team player, liaison with internal stakeholders and support services.
• Analytical and problem-solving skills
• Decision making skills
• Time management
• Eye for details
• Should be fully conversant with electrical and safety norms, the Indian Electricity Rules and local authority compliances.
• Should be conversant with ISO, OSHAS, EMS (emergency medical services) etc.
• Adaptive and accommodative to the site ambiance, environment and working culture.

IT Proficiency – MS Office, Mobile based application.