Linux Desktop Platform Engineer

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Our employees are passionate about helping our customers succeed, and IT plays a critical role in supporting this mission. In order to further enable our business success, Keysight IT has built a global program to deliver the Linux desktop as a end-user platform along Windows and macOS, and we are seeking a highly-motivated individual for our End-User Technologies and Support organization to further expand this effort. In your position as Linux Desktop Platform Engineer, you will be instrumental in advancing our platform scripts using Ansible and building related automations and service improvements, deepening existing tool integration leveraging Ansible AWX as well as maintaining and bringing forward our technical infrastructure to ensuring our users have the best possible experience with their Linux devices. In addition, you will contribute to various cross-OS projects and will help us to leverage more synergies across our offered OS technology platforms. Responsibilities Develop and code new solutions: Deliver value to every user by improving the Linux desktop experience as well as drive down our ticket resolution time. Conduct ticket deep dives, communicate appropriately to internal and external customers, and develop strategies for continuous product improvements. Leverage Ansible to automate: Improve our Linux workstation setup UX, resolve bugs, and improve overall Linux device compliance. Refine our Linux setup process, and integrate firmware management and Intune enrollment in the installation processes. Advance our current use of Ansible AWX for CI/CD testing and further integrate its capabilities into our existing tool landscape. Security Collaboration: Work with our Information Security and Compliance team to maintain best-in-class security solutions for our Linux platform. Cross-OS Technology Alliance: Partner with our other major platform teams (Windows, macOS) and build out cross-department tools such as Intune and CrowdStrike, help and resolve related support tickets if required. Serviceability: Manage processes for communicating outage/emergency activities to the organization. Manage vendor relationships in support of daily operational delivery. Help adoption ServiceNow in the Linux team and migrate existing processes SCRUM: Cultivate and own the strategic platform backlog together with our Linux Product Owner to deliver on employee productivity, user experience improvements and cyber security. Qualifications Bachelor s degree and/or equivalent work experience. Extensive Linux Operating System knowledge and troubleshooting experience. Excellent and proven skill in coding and/or scripting such as Ansible or Bash, experience with REST APIs, or related tools to build platform automations and service orchestrations. Experience with Windows Active Directory and Azure Active Directory to administer our Red Hat IdM infrastructure is a plus. Basic Windows/macOS familiarity to resolve related IT tickets and leverage cross-platform synergies. Agile SCRUM experience, and familiarity with the Atlassian Suite (Jira, Confluence, Bitbucket) for code repository management (Git, Artifactory). UI/UX or design skills a plus. ServiceNow basic knowledge to handle IT support tickets and create service request and incident management workflow automations. Strong problem solving and project management skills. Must be a self-starter, with an ability to work autonomously to take ownership in a results-focused performance culture. Multi-tasking: Demonstrate the ability to prioritize and manage multiple assignments, in a fast-paced environment to meet deadlines with efficiency and accuracy. Excellent English verbal, written, communication and articulation skills. Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.**Develop and code new solutions: Deliver value to every user by improving the Linux desktop experience as well as drive down our ticket resolution time. Conduct ticket deep dives, communicate appropriately to internal and external customers, and develop strategies for continuous product improvements. Leverage Ansible to automate: Improve our Linux workstation setup UX, resolve bugs, and improve overall Linux device compliance. Refine our Linux setup process, and integrate firmware management and Intune enrollment in the installation processes. Advance our current use of Ansible AWX for CI/CD testing and further integrate its capabilities into our existing tool landscape. Security Collaboration: Work with our Information Security and Compliance team to maintain best-in-class security solutions for our Linux platform. Cross-OS Technology Alliance: Partner with our other major platform teams (Windows, macOS) and build out cross-department tools such as Intune and CrowdStrike, help and resolve related support tickets if required. Serviceability: Manage processes for communicating outage/emergency activities to the organization. Manage vendor relationships in support of daily operational delivery. Help adoption ServiceNow in the Linux team and migrate existing processes SCRUM: Cultivate and own the strategic platform backlog together with our Linux Product Owner to deliver on employee productivity, user experience improvements and cyber security.