Associate - Campus Support

Key Responsibilities:

Ticketing System :

• Monitor and categorize incoming support tickets from various channels
• Prioritize and escalate critical tickets based on urgency and impact.
• Collaborate closely with cross-functional teams, including product, engineering, design, delivery to drive operational excellence and resolve complex issues.
• Provide first-level troubleshooting and guide users accordingly.
• Track ticket progress and follow up to ensure timely resolution.

Data Management and Process Improvement

• Executing existing processes with full adherence to SOPs.
• Manage data (using Google sheets and dashboards) and report on efficiency of processes.
• Resolve operations-related issues from students and mentors, wherever applicable.
• Analyze existing processes and identify opportunities for improvement through data.
• Identify appropriate tools and technologies to enhance operational efficiency and productivity.

An Ideal candidate:

• Would be someone who is looking to kick-start their career in a fast-paced startup environment.
• Would have excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• MUST - Would have the ability to work with data using appropriate tools like Excel/ Google Sheets.
• Would have high attention to detail
• Would have a bachelors degree or equivalent education in any field. Already lives in Bangalore or is willing to relocate to Bangalore.

Salary and other details

• Location - Bangalore
• Salary - INR 4.5 LPA (INR 15,000 per month stipend for 3 months - if youre a fresher, followed by full-time conversion. If youre not a fresher, you will get started on the full-time salary directly, but on probation).
• Notice period of 90 days
• Work timings: 9 am to 6.30 pm Monday through Saturday

You must have a laptop. Mandatory for this role..