Training Specialist

Job Description

Key Responsibilities:

• Conduct NHT Training- Online & Offline mode
• Ensuring 100% through put of all NHT Batches
• Schedule & Conducting Refreshers, Sharpeners for existing employees
• OJT Handling
• Maintaining & Managing Training data
• Maintain class attendance & performance records of agents in training

Key Skills:

• Good communication skills in both verbal & written
• Ability to understand new business process
• Presentable, possess good presentation skills and able to deliver any content with ease
• Coaching & feedback skills required
• Ability to motivate others to improve their skills
• Ability to multi-task as and when required
• Fair knowledge of content creation for product & process trainings
• Hands on with basic excel to compile training data
• Ability to work independently

Eligibility

Any Graduate + relevant experience