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JPMorgan Chase & Co.
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Technology Support II-Unix/AWS
JPMorgan Chase & Co.
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficiency in Unix/Linux operating systems
- Strong command of scripting languages such as Shell, Python, or Perl for automation tasks
- Experience with database technologies including SQL and Oracle
- Knowledge and hands on experience on either AWS or GKP cloud based systems (Cloud Certified).
- Knowledge of monitoring tools like Geneos, Splunk or Dynatrace for performance monitoring and troubleshooting Terraform
- Familiarity with version control systems such as Git Bitbucket
- Understanding of networking concepts and protocols (TCP/IP, HTTP, DNS)
- Exposure to job scheduling tools like Control-M or Autosys and APM
- Knowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)
- Experience with ticketing systems such as ServiceNow or JIRA for incident tracking and resolution
- Knowledge of one or more general purpose programming languages or automation scripting
- Having experience on observability and telemetry tools like Datadog, grafana is highly desirable.
- Having SRE/DevOps mindset with knowledge around SLI, SLO, Error Budgeting
- Familiarity with ITIL framework and incident management processes
- Knowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)
Employment Type: Full Time, Permanent
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JPMorgan Chase & Co. Benefits
Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs 
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