Captain

Joys Hotels And Resorts is looking for Captain to join our dynamic team and embark on a rewarding career journey.Supervising and coordinating: The restaurant captain is responsible for supervising and coordinating the activities of the waitstaff. This includes assigning sections and tables to servers, ensuring proper coverage during shifts, and managing the flow of guests to maximize efficiency.Customer service: Providing excellent customer service is a key aspect of the restaurant captain's role. They should greet guests, assist with seating arrangements, handle guest inquiries and concerns, and ensure that guests' needs are met throughout their dining experience.Training and mentoring: The captain is responsible for training new waitstaff members, ensuring they are knowledgeable about the menu, service standards, and restaurant policies. They also provide ongoing coaching and mentoring to the waitstaff, offering guidance and feedback to help improve their performance.Ensuring smooth operations: The restaurant captain is responsible for ensuring the smooth operation of the dining room. They monitor table turnover, manage reservations, and coordinate with the kitchen staff to ensure timely food delivery. They also oversee table settings and ensure that the dining area is clean and well-maintained.Handling complaints and conflicts: In the event of customer complaints or conflicts, the captain acts as a mediator and strives to resolve issues to the satisfaction of the guest and the restaurant. They should have excellent problem-solving skills and the ability to handle difficult situations calmly and professionally.Menu knowledge: The captain should have a thorough understanding of the menu, including ingredients, preparation methods, and potential allergens. They should be able to make recommendations to guests, describe dishes accurately, and accommodate special requests or dietary restrictions.Upselling and revenue generation: The captain plays a role in maximizing revenue by promoting special menu items, suggesting add-ons or upgrades, and encouraging guests to try new dishes or beverages. They should have good sales skills and be able to upsell without being pushy or intrusive.Teamwork and communication: Effective communication and teamwork are essential for a restaurant captain. They need to liaise with the kitchen staff, bartenders, and management to ensure smooth coordination between the different areas of the restaurant. They should also foster a positive work environment and encourage teamwork among the waitstaff.