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Premium Employer

Johnson Controls

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3.5

based on 2.9k Reviews

157 Johnson Controls Jobs

Assistant Manager- OTC Collection

Johnson Controls

3.5

based on 2.9k Reviews

1-7 years

Gurgaon / Gurugram

1 vacancy

Assistant Manager- OTC Collection

Johnson Controls

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Medical Billing Analytical Chemistry Microsoft Power BI New Product Development Reconciliation

+ 3 more

Job Description

Who we are?

Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all

Career The Power Behind Your Mission

OpenBlue This is How a Space Comes Alive

How will you do it?

In your role as a Collections Analyst you will be responsible for activities related to a broad cross section of Johnson Controls customer portfolios.
You will manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints.
You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application
During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.
You will be expected to analyze aging debt reports and initiate calls to, as well as receiving calls from, customers.
With a strong analytical approach, you will support the business by understanding customer complaints, assist with the research of cases to resolve billing and commercial customer service issues on accounts and support actions to prevent delinquent payment .

What we look for?

Bachelor Degree
Fluent in English, strong verbal and written communication skills
1-7+ Years in combination of collections, customer service, inside sales, AP or related experience.
To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research.
Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
Ability to perform moderately complex account reconciliation preferred
Solid self-management
Team player with pro-active approach and problem solving personality
Innovative and constantly looking for opportunities to improve
Experience of working in Shared Service Centre/Retained/Outsourced environment an advantage
Ability to work IST 2nd Shift (European time zone).

What we offer

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee s responsibility to contribute to our culture. It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands.

Employment Type: Full Time, Permanent

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