Facilities Manager

The Facility Manager must be a team player and work with other members of the team to meet all key performance indicators required by the client as set out in the contract.

Facilities Operations
Manage the delivery of the facilities management services to the client s facilities under Jones Lang LaSalle s management and act as the single point of contact for the client.
Develop and implement building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Liaise regularly with the client on facilities management issues.
Implement Jones Lang LaSalle initiatives such as the Compliance Review, Continuous Improvement Work Group programs, Regional Training programmes and other initiatives as appropriate.
Drive client specific initiatives such as savings targets, benchmarking, best practices etc.
Manage the facility team to ensure the maintenance and upkeep of the facilities.
Manage in-house and contractor staff to prescribed SLAs and KPI, ensuring effective Management Information (MI) is being reviewed to continually improve service.

Data Management, Policies & Procedures & Audit:
Ensure data integrity of all systems and audit/review and analyze data from time to time.
Ensure consistency of policies & procedures with established standards and support continuous updating as required. You will be measured against your team s performance in ensuring policies are current and all staff has adequate familiarity with the systems as well as the policies.

Financial Management:
Develop and manage budgets in conjunction and in accordance with the client policy and practice.
Ensure that services are managed to budget and headcount.
Ensure that expenditure is regularly reviewed and checked to demonstrate value and identify alternative, cost effective means of delivery.
Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.
Develop initiatives and strategies that lead to cost savings and profitability of the account.

Training:
Ensure that adequate and timely training is provided across the service delivery team.
Actively manage the professional development of all direct reports.

Customer Service / Client Relationships:
Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved
Lead by example and groom the team in achieving maximum client satisfaction level

Reporting:
Ensure and complete periodic reporting to meet client expectations and internal requirements.
Submit a monthly management report
Review and report against agreed SLA and KPIs.

Leadership / Staff Management:
Actively encourage an environment that supports teamwork, co-operation & performance excellence within the account team.
Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
Prepare and implement a Succession Plan for the account.
Provide service leadership and set standards of conduct and behavior for all directly employed staff and 3rd party vendors.