Facility Manager

Job Description

Facility Manager

What’s your ambition?  Is it a big goal or small steps?  Professional or personal?  We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Facilities, join us to be inspired by the best.

What this job involves

• To provide administrative support to the Facilities Management team .
• To ensure timely and accurate completion FM reports.
• Be accessible for escalation of all FM related issues .
• Oversee the Helpdesk work process which include closure & TT.
• Provide management advice to Helpdesk operators for escalated issues and keep track of recurrent issues and provide solution so that the same should not repeated.
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Mailroom process Capture and document information on cost savings and provide reports whenever required
• Take rounds of the areas within the campus ensure that they are maintained to its higher standard of spoken inside the building the for housekeeping and upkeep.
• Oversee the Housekeeping Services.
• Keep tracker of the overall service delivery assessment of HK vendor.
• Ensure Coordination meetings with vendor for resolution of service issues.
• Ensure that the quality and quantity of the food supplies are meeting the requirements.
• When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them.
• Overall coordination with all service providing vendors.
• Take rounds of the spaces with in the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division.

Sound like the job you’re looking for?  Before you apply, it’s also worth knowing what we are looking for:

Operational Risk Management

• Update and implement Emergency Response plan; drills etc as required
• After office hours Facilities assistance response
• Operational Audits and Compliance.
• Escalation of Incidents/Problems

Performance objectives

• Meet  or  exceed best  practice  in provision  of  services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
• Effective management of the team.
• Overall client satisfaction by achieving SLA targets.
• Timely resolution of helpdesk complaints.
• Effective team coordination of direct and vendor staff for efficient service delivery

Key skills

• Will have responsibility for the management of a wide range of issues. Managing, day-to-day operations. Relieving Facility Managers on his Leave days.
• Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures.
• Well-groomed and presentable all the time.
• Good communication Skills