JC Senior Digital Repair Specialist

1. Partner identification and mentoring
2. Install CPE devices
3. Drive quality installations
4. Address partner queries
5. Visit partners for checks
6. Conduct group meetings
7. Interact with customers
8. Troubleshoot device queries
9. Record job in CRM portal
10. Upgrade device software
11. Repair handsets, PCB swap
12. Train / support service points
13. Adhoc responsibilities as needed 0 - Maximum 4 Years

Skills & Competencies :

A. Soft skills:
1. Customer focus
2. Communication skills
3. Problem Solving skills
B. Functional skills:
1. Handset repair skills
2. Knowledge of spares operations
3. Knowledge of CRM Systems

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