Advanced System Administrator

Role & responsibilities

• Provide professional IT support to customers with a focus on customer service
• Monitoring IT infrastructure of clients and administration.
• Drive problem investigations and resolution as required.
• Troubleshooting Windows server issues and providing RCA.
• Monitor the network i.e., firewalls, switches, and access points.
• Analyze network alerts and diagnose network errors.
• Manage and troubleshoot Physical and Virtual servers.
• Hyper-V, VMware, Azure, and AWS administration.
• Problem Management.
• NAS, SAN Storage administration, and troubleshooting.
• Plan on upgrades and updates of infrastructure.
• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Preferred candidate profile

• Strong analytical, problem-solving, project management, and organizational skills.
• Strong customer service experience, and excellent verbal and written communication skills
• Hands-on experience with Server and Network Administration and Troubleshooting
• Advanced knowledge of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc.
• Experience in SQL and On-premises Exchange administration and troubleshooting.
• Hands-on experience working on Hyper-V and VMware.
• Advanced knowledge of Firewalls, Switching, and Routing.
• Knowledge of backups and storage i.e., SAN and NAS

Perks and benefits

• Competitive salary and benefits
• Great work-life balance
• Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development.
• Medical insurance coverage worth INR 5 Lakh for employees and their immediate family. Term Life insurance worth INR 20 Lakh
• Community-based engagement clubs.
• Subsidized meals and discounted medical check-ups for all the employees.
• Community Wellness programs for employees' wellbeing.
• CEOs personalized ‘Life by Design’ program for leading a fulfilling life.