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For Employers

Premium Employer

iQor Global Services

Compare

3.5

based on 875 Reviews

17 iQor Global Services Jobs

Supervisor Operations - Collection

iQor

3.5

based on 875 Reviews

3-8 years

Noida

1 vacancy

Supervisor Operations - Collection

iQor Global Services

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Costing Training CCTV Monitoring Troubleshooting Continuous Improvement

Job Description

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).
Drives continuous improvement through trend reporting analysis and metrics management
Offers new ideas and suggestions for improvement.
Identifies and implements new practices and processes that are best in field\

Employment Type: Full Time, Permanent

Read full job description

Prepare for Operation Supervisor roles with real interview advice

What people at iQor Global Services are saying

2.6

Rating based on 2 Operation Supervisor reviews

Anonymous · Customer Success, Service & Operations in Noida

Likes

Strict on posh, people are approachable

Dislikes

Work culture, cab, no medical facilities, no food, hygiene

Salary - Bad

+6 more

Read 2 Operation Supervisor reviews

Operation Supervisor salary at iQor Global Services

reported by 17 employees with 3-13 years exp.

₹4.2 L/yr - ₹8 L/yr

61% more than the average Operation Supervisor Salary in India

View more details

What iQor Global Services employees are saying about work life

based on 875 employees

57%

41%

57%

70%

Flexible timing

Monday to Saturday

No travel

Day Shift

View more insights

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iQor Global Services Noida Office Location

View all

Noida (1)

Noida Office

iQor India Pvt. Ltd., A-154A, Sector 63 Noida
Uttar Pradesh 201301