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6 Investec Global Services Jobs
Application Support Engineer
Investec Global Services
posted 6d ago
Job Role Insights
Key skills for the job
Job Description
- Collaborate with the stakeholders to understand software requirements.
- Use interviews, surveys, and workshops to gather necessary information about application needs.
- Analyze user needs and identify efficient and effective software solutions (Internal or External).
- Develop detailed specifications, including Context Diagram, flowcharts and other diagrams.
- Customize off-the-shelf software to meet specific business requirements through vendors.
- Plan and conduct thorough testing of applications to ensure functionality, performance, and security.
- Identify and address any bugs or issues through debugging and troubleshooting.
- Oversee the deployment of applications and software updates.
- Coordinate with IT teams and end-users to ensure a smooth transition.
- Provide or arrange training to end-users on how to effectively use the applications.
- Offer ongoing support to address user concerns, troubleshoot issues, and optimize user experience.
- Maintain comprehensive documentation of applications, including technical specifications, user manuals, and system changes.
- Work closely with other IT professionals, such as software developers, database administrators, and system analysts, to ensure seamless integration and functionality.
- Stay informed about industry trends, best practices, and emerging technologies.
- Recommend and implement improvements to enhance the performance and efficiency of existing applications.
- Ensure applications comply with security policies and standards while implementing measures to safeguard sensitive data and information.
- Evaluate and recommend third-party applications as needed.
Core skills and knowledge
- Strong Vendor management
- Strong Stakeholder management
- Typically requires a Bachelors degree in Information Technology / Computer Science with experience band of 12 - 14 years.
- Intermediate level on SQL and Server OS (Window/Linux) skills
- Understanding of remote tools and basic networking required
- Previous enterprise/mid-sized software support or delivery experience preferred
- Excellent communication and organizational skills required
- Ability to quickly learn new technologies and programs
- Previous customer service experience preferred; Must have ability to aid internal/external customers in a respectful, helpful manner
- Knowledge of Banking practices is helpful
- Troubleshooting experience preferred
- Understanding of Information Security standards and best practices.
Employment Type: Full Time, Permanent
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