Inspirisys - L1 Onsite Support Engineer - IBM Guardium (1-2 yrs)

Role : L1 Onsite Support Engineer

- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

- 6 months to 1 years of experience in specifically supporting IBM Guardium installations/ trained in IBM Guardium

- Familiarity with the IBM Guardium architecture and its components, including Collectors, Aggregators, and Central Managers.

- Ability to monitor Guardium systems, respond to alerts, and escalate issues to higher-level support (L2) as needed.

- Experience with setting up and managing basic alerts for policy violations, system health, and data activity monitoring.

- Handling basic incidents related to Guardium, such as system outages or policy breaches.

- Logging incidents, tracking their progress, and ensuring proper documentation for follow-ups.

- Managing user accounts, including provisioning, de-provisioning, and managing access levels within the Guardium system.

- Performing initial troubleshooting for common issues, such as connectivity problems, basic policy misconfigurations, or user access issues.

- Conducting regular health checks of the Guardium environment, including checking for system updates, patches, and overall system performance.

- Basic understanding of data masking and encryption as it pertains to Guardium policies.