Assistant Manager - Insurance Operations - Travel Claims (4-10 yrs)

This opportunity is for a Assistant Manager-Insurance Operations with a shared services client of InnoQuest Consulting.

Mandatory Asks:

1) This position will require an individual who has a previous and demonstrated ability of success in - Proven people management skills - Service delivery

2) Good academic record (50% or above).

3) Excellent communication skills (Verbal and Written).

4) Strong analytical skills

Primary Responsibilities:

1) The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.

2) This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.

3) The ability to motivate, instill accountability and achieve results.

4) Effectiveness of a team of Process Associates.

5) Prepare MIS reports.

6) Interact with Customers and manage their queries.

7) This position will require providing day-to-day coordination on the activities of the team.

8) Attending and responding to written/electronic correspondence.

9) Candidate should have been in a Team Lead role, on papers for at least 1year

10) Should have exposure to handling 10+ FTEs

Education : Graduate/Post Graduate (Preferably Commerce)

Work Experience:

1) Minimum 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain)

2) Candidate must have 1 year on papers experience as a TL and should be currently designated as a TLz