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212 Infobahn Softworld Jobs
Partner Operation Specialist
8-11 years
Hyderabad / Secunderabad
1 vacancy
Partner Operation Specialist
Infobahn Softworld
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Resolves routine, general questions and problems submitted by ServiceNow Partners, with limited variety following established guidelines and standard SOPs and procedures.
- Utilizes all available information to choose the best solution and resolve customer concerns. Own and follow through each partner issue until fully resolved.
- This means working with other business units and teams on complex questions and problems knowing when to engage more senior staff level when required.
- Manage service calls that include contacting the partners, diagnosing problems, and resolving with appropriate internal teams to ensure customer success
- Day-to-day operational support
- Develops positive working relationship with partners and partner managers
Provide management with feedback impacting partner programs
Employment Type: Full Time, Permanent
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What people at Infobahn Softworld are saying
What Infobahn Softworld employees are saying about work life
based on 33 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infobahn Softworld Benefits
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