Quality Supervisor

Key Responsibilities:

• Quality Standards Maintenance: Ensure that all products meet or exceed established quality standards, with a target to maintain below 0.5% rejection rate for gears, VMC, and Gravity Die Casting (GDC).
• Customer Complaint Management: Address and resolve customer complaints effectively, ensuring zero customer complaints.
• Quality System Implementation: Implement, maintain, and improve quality management systems (QMS) in accordance with industry standards and company policies.
• Audits and Reviews: Conduct internal audits, management review meetings (MRM), and facilitate customer audits.
• Team Management: Lead and develop the quality team, including 1 Assistant Manager, 5 Engineers, and 15 Inspectors, to achieve quality objectives.
• Revenue Generation: Contribute to revenue generation by controlling rework and scrap, with a target to generate revenue of 10 to 18 Lakhs per month through these efforts.
• Rejection Rate Reduction: Work towards reducing aggregate rejection rates from 0.5% to 0.25%.
• Resource Management: Utilize the well-equipped lab and available resources effectively to maintain and improve quality standards.
• Reporting Structure: Report to GM - QA and Senior GM. Oversee the work of Quality Engineers and Quality Inspectors.

Key Skills:

• Quality standards and system implementation
• Customer complaint management
• Internal and external audits
• Team leadership and development
• Process compliance and continuous improvement
• Revenue generation through quality control
• Analytical and problem-solving abilities
• Effective communication and reporting

Key Result Areas (KRA):

• Team Management: Lead and mentor the quality team to achieve set quality objectives and performance targets.
• Implementation of Quality Plan: Develop and execute a comprehensive quality plan in line with company goals and industry standards.
• Process Compliance: Ensure all processes comply with the quality manual and industry standards.
• Asset Management: Maintain and manage quality lab and equipment as per quality standards.
• Monitoring and Control: Monitor, control, and report quality metrics and performance as per the quality manual.

Key Performance Indicators (KPI):

• Rejection Rate Reduction: Control and reduce the rejection percentage from 0.5% to 0.25%.
• Customer Complaint Management: Achieve and maintain zero customer complaints.
• QMS Updates: Ensure the Quality Management System is continuously updated and adhered to.
• Lab Maintenance: Maintain the quality lab according to established standards.
• Revenue Generation: Generate targeted revenue of 10 to 18 Lakhs per month through rework and scrap control.