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Cluster Head - Business Delivery
Indiamart Intermesh
posted 3hr ago
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Job Description
Cluster Head - Business Delivery
Job Description:
As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.
Experience Range:
3 - 8 years
Educational Qualifications:
Any graduation,andMBA/PGDM
Job Responsibilities:
- Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
- Revenue Ownership: Take charge of the Profit Loss (PL) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
- Team Development: Build and nurture highly motivated teams, fostering an environment of growth and excellence.
- Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
- Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.
Skills Required:
Sales,Client servicing,Team Handling,Client Retention,B2B Sales
Candidate Attributes:
- Team Leadership: Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
- Decision-making: Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
- Communication: Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
- Multitasking: Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.
Job Code: KL-F4QYJAJ8
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Cluster Head roles with real interview advice
What people at Indiamart Intermesh are saying
Rating based on 2 Cluster Head
reviews
Anonymous · Other
in Noida
Likes
Best Culture and highly Approachable senior Mgt Salary On time with no Deduction Supportive Managers
- Salary - Excellent
+6 more
Dislikes
Nothing As such just some times Saturday working (that too as per business req)
Cluster Head salary at Indiamart Intermesh
reported by
15
employees
with 6-16
years exp.
₹21
L/yr - ₹29
L/yr
82%
more
than the average Cluster Head Salary in India
View more details
What Indiamart Intermesh employees are saying about work life
based on 4.8k employees
Strict timing
Monday to Saturday
Within city
Day Shift
Indiamart Intermesh Benefits
Submitted by Company
Cafeteria 
Free Food Team Outings Soft Skill Training Health Insurance Job Training
Submitted by Employees
Job Training 
Health Insurance 
Work From Home 
Education Assistance 
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Indiamart Intermesh Noida Office Location
Noida, Uttar Pradesh Office
Headquarter
Plot No.22, 6th floor, Tower 2, Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201305
Noida, Uttar Pradesh
201305
201305
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