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Engaged Employer

Indiamart Intermesh

Compare

3.6

based on 4.8k Reviews

Video summary

308 Indiamart Intermesh Jobs

Cluster Head - Business Delivery

IndiaMART InterMESH Ltd

3.6

based on 4.8k Reviews

5-10 years

Noida

1 vacancy

Cluster Head - Business Delivery

Indiamart Intermesh

posted 14d ago

Job Role Insights

Fixed timing

Key skills for the job

B2B Sales Client Servicing Client Retention Team Development

Job Description

Cluster Head - Business Delivery

Job Description:

As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

Experience Range:

3 - 8 years

Educational Qualifications:

Any graduation,andMBA/PGDM

Job Responsibilities:

Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
Revenue Ownership: Take charge of the Profit Loss (PL) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
Team Development: Build and nurture highly motivated teams, fostering an environment of growth and excellence.
Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Skills Required:

Sales,Client servicing,Team Handling,Client Retention,B2B Sales

Candidate Attributes:

Team Leadership: Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
Decision-making: Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
Communication: Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
Multitasking: Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

Job Code: KL-F4QYJAJ8

Employment Type: Full Time, Permanent

Read full job description

Prepare for Cluster Head roles with real interview advice

What people at Indiamart Intermesh are saying

4.0

Rating based on 2 Cluster Head reviews

Anonymous · Other in Noida

Likes

Best Culture and highly Approachable senior Mgt Salary On time with no Deduction Supportive Managers

Salary - Excellent

+6 more

Dislikes

Nothing As such just some times Saturday working (that too as per business req)

Read 2 Cluster Head reviews

Cluster Head salary at Indiamart Intermesh

reported by 15 employees with 6-16 years exp.

₹21 L/yr - ₹29 L/yr

82% more than the average Cluster Head Salary in India

View more details

What Indiamart Intermesh employees are saying about work life

based on 4.8k employees

58%

63%

48%

99%

Strict timing

Monday to Saturday

Within city

Day Shift

View more insights

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Indiamart Intermesh Noida Office Location

View all

Noida (1)

Noida, Uttar Pradesh Office

Headquarter

Plot No.22, 6th floor, Tower 2, Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201305 Noida, Uttar Pradesh
201305