10 IKS Health Jobs

About IKS Health

IKS Health enables the enhanced delivery of exceptional healthcare for todays practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States.

IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare spanning administrative, clinical, and operational burdens so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, were creating transformative value in healthcare and empowering clinicians to build healthier communities.

Vision:

Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission:

Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

Our Values:

Navigate opportunities and obstacles with speed and certainty

Embed insight and capability in our people, processes and technology

Relentlessly pursue innovation and excellence

Foster human connections and collaboration

What We Do

Revenue Optimizations Services:

Our purpose built Revenue Optimization Services reduces administrative burden, maximizes revenue and enables growth at scale while using a variable cost model. Delivered using a technology led platform we transform revenue cycle management, prevent denials, facilitate the patient-provider care journey and maximize contract utilization.

Clinical Support Solutions:

Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.

Value Based Care:

As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational and financial outcomes.

Digital Health Solutions:

Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Healths Digital Health Solutions help solve some of provider enterprises biggest challenges.

Tech Engineering:

Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital customer experiences through our next-generation Care Enablement Platform. Our focus spans across various domains within technology, offering a diverse range of opportunities in Technical Program Management, Software & Product Engineering, Enterprise Architecture, Service Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI Reporting, and Data Analyticsall hosted on the cloud. Our commitment lies in harnessing the latest advancements in technology to create solutions that transcend traditional boundaries, fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive positive change.

10 Reasons Why You Will Have A Great Career At IKS

#WeAreIKS

Our care enablement platform enables care transformation across the patient journey.

We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.

We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians and thriving organizations.

We are Global: We have a global working culture across 3 continents.

We have a culture of Community!: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.

We Empower Leaders: We empower leaders, celebrate success and leverage failure in our quest for excellence and innovation.

We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.

We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes and technology.

We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.

We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.

We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

Job Description:

• Position - Assistant Manager :: Training
• Grade: 10

• Reporting to

Manager :: Training

• Designations reporting to this role

Trainers and Trainees

• Department

Clinical Support Solutions :: Training

• Location

Hyderabad (Involves business travel)

Profile Description:

Assistant Manager role is responsible:

• To be the first point of contact for a new joinee in the organization, introducing him/her to the processes at IKS includes Trainees and Trainers.
• To make the trainee comfortable and get him/her acclimated to the project's workflow and IKS environment.
• To train the new joinees/employees on the language training and communications help them achieve business goals.
• To govern the reportees reporting to this role.
• To report the batch governance and project status to the Manager.

Key Responsibilities:

People

• Ensure performance management of new hires/existing staff and monitor their progress through mentoring and coaching.
• Ensure batch hygiene, attendance, leave management, schedule adherence.
• Foster employee engagement and satisfaction through regular connects and ESAT initiatives.
• Implement strategies for effective attrition management.
• Taking accountability of the trainers tagged under this role.
• Coach and mentor the new trainers joined in the team as per Train the Trainer program.
• Collaborate with HR, IT, Operations, Quality, WFM, TA and Admin to facilitate seamless batch transitions.
• Take responsibility for obtaining certification in the Train the Trainer program.

Process

• Provide training on HIPAA, mandatory Compliance modules and ISO guidelines to new hires.
• Deliver pre-process, process, and systems training for assigned new hire batches as per the session plan and SOPs.
• Meet training yield targets, maintain quality, and ensure timely delivery for new hire batches.
• Work with Quality and Operations to align on business updates and communicate them to training batches.
• Identify and report early warning signs or deviations to managers and relevant stakeholders.
• Assist in managing client escalations through Continual Learning Sessions and Process Knowledge Tests (PKTs).
• Working on small Training improvement initiatives/projects to achieve the desired outcomes.
• Coordinate with Manager/Associate Director Training to create training modules and curriculums as per the business requirements.
• Collaborate with the Excellence team to streamline batch progression.
• Keep track and maintenance of relevant documents and trackers to uphold batch hygiene.

Content

• Responsible for supporting the Content creation Team in content creation and maintenance of language modules as per business requirements.

Planning

• Support the hiring process by taking interviews, participating in calibrations and hiring assessment creation and maintenance.

Technology

• To understand working of Scribble, productivity tools, client-specific EHR navigation,Tutor and other tech-led initiatives based on business needs.

Financial

• Responsible for ensuring that every batch is delivered on time as per defined training timelines

As an AM, this resource is directly responsible and accountable for driving better outcomes with the activities as above

Qualifications:

Graduates in in any of the below disciplines:

Medical Graduates--MBBS, BHMS, BAMS, BUMS, BDS

Paramedical graduates--BPT, B.Pharmacy, B.Sc Nursing, B.Sc Lab/Radiology or any other technician

Life sciences graduates--B.Sc (Biotechnology, chemistry, zoology, Botany, Microbiology, Genetics, etc)

Mandatory active coding certification such as CPC, COC, CCS-P

Role Prerequisites:

• A minimum experience of working for at least 2 years in Medical Coding- E/M specialty.
• An experience of training, coaching and mentoring employees would be preferred.
• Applicants should be flexible and open to working in a rotational shift environment as well as traveling across locations (as per business requirements).

Functional Competencies

(knowledge and skill required. Highlight the MUST HAVES)

• Coding certificate is mandatory- CPC or CCS
• Adequate medical knowledge is a must.
• An advanced level of competency in language is a must.
• Train the Trainer certification would be preferred
• Facilitation Skills would be must
• Adequate Digital Literacy is a must

Behavioral Competencies

• Analytical Ability
• Accountability
• Team Works
• Communication