Hiring For CCE & GA

Urgent Hiring for GA & CCE, Across Meerut, Bulandshahr & Gulaothi

Job Description - Gold Appraiser (GA)

• To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.
• Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customers KYC & complete online registration.
• Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
• Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
• Ensure to call customers as per CRM leads and update in the system.
• Participate in marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and to generate leads of prospective customers.
• Drive cross-sell of other financial products to existing customers.
• Ensure strong follow up for interest collections to keep NPAs in control.

Desired Candidate Profile -

• Candidate with minimum 1 Year of sales experience from Banking & Financial Services.
• Gold Loan background preferred.

Job Description - Customer Care Executive (CCE)

• Attend walk-In customers and address their issues w.r.t. Gold Loan process & various schemes offered at IIFL.
• Verify customers KYC & complete online registration.
• Provide after sales service to existing customers and obtain references from them to increase customer base.
• Provide good customer service experience while pledging / releasing /interest payment transactions etc.
• Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
• Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and generate leads of prospective customers.
• Drive cross-sell of other financial products to existing customers.
• Adhere to standard operating procedure of the organization and maintain all important registers at branch level.
• Ensure strong follow up for interest collections to keep NPAs in control .

Desired Candidate Profile -

• Candidates with 6 months of sales experience in Banking & Financial Services can apply for the role. Tele calling & Gold Loan background will be preferred.
• Fresher must apply

Interested candidates are requested to share the CV on the mentioned email id:-

Yash Srivastava- HR- yash.srivastava@iifl.com (9321273429)