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3.1

based on 728 Reviews

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18 ICCS Jobs

Operations Manager

Iccs

 · 

3.1

 based on 728 Reviews

3-6 years

₹ 3.75 - 5L/yr

Thane, Navi Mumbai, Mumbai

2 vacancies

Operations Manager

ICCS

posted 24d ago

Job Role Insights

Fixed timing

Key skills for the job

Operations Management Floor Management Business Process Management Operations Team Handling Team Management SLA Management

Job Description

Roles and Responsibilities

  • Manage daily operations of the center, ensuring smooth functioning and meeting SLA targets.
  • Oversee team management, including recruitment, training, performance evaluation, and development.
  • Implement process improvements to enhance efficiency and reduce shrinkage through effective floor management.
  • Ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction.
  • Analyze data to identify trends and areas for improvement in operational metrics such as TAT (Turnaround Time).

Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations Manager roles with real interview advice

Top ICCS Operations Manager Interview Questions

Q1. if I give a topic to you could you explain about 2 minutes continuously
asked in Customer Care Executive interview
View answers (3)
Q2. How do you Reset Admin Password, how to install windows os remotly.
asked in Senior IT Executive interview
View answer (1)
Q3. How would you explain technical details to a non- technical audience?
asked in Back end Executive interview
View answer (1)
View all 16 questions

What people at ICCS are saying

3.3
 Rating based on 5 Operations Manager reviews

Likes

Great place to work

  • Salary - Good
    • +6 more
Dislikes

Poor management decisions

Read 5 Operations Manager reviews

Operations Manager salary at ICCS

reported by 13 employees with 10-14 years exp.
₹5 L/yr - ₹7.5 L/yr
41% less than the average Operations Manager Salary in India
View more details

What ICCS employees are saying about work life

based on 728 employees
51%
44%
70%
97%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

ICCS Benefits

Job Training
Soft Skill Training
Cafeteria
Work From Home
Team Outings
Health Insurance +6 more
View more benefits

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ICCS Mumbai Office Location

View all
Mumbai  (1)
Mumbai Office
ICCS Ltd, Unit P-136, 4th Floor, Building-Q5,M.N.D.C, Aurum PropTech Limited, MBP, Mahape, Ghansoli, Navi Mumbai – 400710 Mumbai
View on map

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