Application Developer-IT Service Management

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include:Comprehensive Feature Development and Issue Resolution:Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution:Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration:Being eager to learn new technologies and implementing the same in feature development.


Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

Minimum of 5 years of experience in Incident, Problem, and Change Management roles.

Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment.

Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement.

Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms).

Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents

Preferred technical and professional experience

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

ITIL certification (Foundation or higher) is highly desirable.

Strong technical acumen and understanding of IT operations and infrastructure