DELIVERY MANAGER-FINANCE

Responsibilities

As a Subject Matter Expert, you are involved in various aspects of client acquisition RFX support, due diligence, client presentations, transition support and stabilization. Besides, you will also support new offering development and specific projects with existing accounts to enable efficiency/effectiveness improvements.

Your primary responsibilities include:

Responsible for creating and percolating POV on leading practices and establishing thought leadership in various engagement areas.

Lead the implementation of the platform by providing business requirements to the development team and ensuring the client commitments are translated into functionalities.

You will own client engagements/contracts across geographies- Operations support for establishing processes, metrics identifications and reporting.

You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.

Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team.

Lead business change management, responsible for delivering multiple organisational change programmes that deliver the transformed operating model for clients.

Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training.

Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met.

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

8 to 16 years of experience in the Finance domain preferably in a BPO environment.

Validated skills and experience in handling various aspects of Procure to Pay.

Solid understanding of practices, processes, controls, and improvement ideas in PTP.

Prior Exposure to the solution cycle will be preferred.

Exposure to platform solutions, e-invoicing platforms, and other technology solutions in the PTP domain is an advantage.

Ability to exponent and engage multiple customers across the globe and handle critical issues.

Focus on implementation - essential for delivery as per SLAs/SOW.

Preferred technical and professional experience

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