Asst. Manager - Service

Job Title: Service Assistant/Department Manager - (Team Leader)

Job Description:

We are looking for a Service Assistant/Department Manager (Team Leader) who will be responsible for overseeing the maintenance and service activities to ensure smooth and efficient operations. The key responsibilities include:

1. Day-to-Day Service Monitoring: Supervise and address day-to-day maintenance and service complaints to ensure timely resolution.
2. Maintenance/Service Planning: Develop and implement maintenance/service plans on a daily, weekly, monthly, and yearly basis.
3. CAPA Implementation: Work on Corrective and Preventive Actions (CAPA) to improve service quality.
4. Client Issue Resolution: Collaborate with the CRM team to resolve client-related issues.
5. Breakdown Analysis: Conduct detailed analysis of breakdowns and implement corrective measures.
6. Machine Maintenance Monitoring: Oversee the timely preventive maintenance checks (PMC), annual maintenance contracts (AMC), and repair services for machines.
7. Improvement of Planned Maintenance: Focus on enhancing planned maintenance processes and practices.
8. Case Studies for Repeated Problems: Conduct case studies to address and resolve repeated issues.
9. Training of Service Employees: Provide training and guidance to service employees to improve their skills and efficiency.
10. Service Engineers Monitoring: Track and monitor the plans and status of all service engineers to ensure effective execution of tasks.
11. Manufacturing Materials Follow-up: Follow up on materials required during warranty, breakdowns, and AMC, and ensure timely availability.
12. Material Purchase Requisitions (PR): Prepare and follow up on material purchase requisitions (PRs), maintain records, and ensure proper stock levels.
13. Customer Coordination: Coordinate with customers to attend to breakdowns, warranty, and AMC-related tasks, ensuring clear communication and service delivery.
14. Safety Monitoring: Actively monitor and enforce work safety procedures as a member of the Safety Core Committee.
15. Problem-Solving and Analytical Skills: Demonstrate strong problem-solving and analytical abilities to address issues efficiently.
16. Regional Travel: Travel extensively across the region to resolve maintenance-related issues and provide on-site support.
17. Customer Complaint Resolution: Ensure prompt closure of customer complaints in collaboration with the team, prioritizing urgent issues.
18. Cross-Department Coordination: Work closely with Design, Production, Marketing, and other departments to ensure seamless execution of service activities.
19. CNC Machine Knowledge: Possess basic knowledge of CNC machines and their operational requirements.
20. Electrical and Mechanical Knowledge: Have a fundamental understanding of electrical and mechanical work.
21. Team Player: Foster teamwork and collaboration to achieve departmental goals.
22. Positive Work Approach: Exhibit a positive attitude and approach to work, encouraging a productive environment.
23. Smart Working Skills: Demonstrate efficient and smart working capabilities to optimize resources and achieve results.