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Hydro Prokav Pumps
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Service Engineer ( North )
Hydro Prokav Pumps
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To manage and respond timely on customer calls for assigned territory.
- Ensure the service call attendance and resolution at the site within the predefined timeline
- Supporting customers through technical and administrative activities
- Understanding customer needs and concerns/Providing a high level of customer service
- Preparing and submitting service reports/ Providing technical directions to the team.
- Providing the installation, operation and maintenance training to internal and external customers
- Participating in the training of new team members.
- Suggesting the adequate spare part for stocking at the site to minimize the machine downtime
- Supporting the Aftermarket spare sale team to maximize AMC coverage.
- Close coordination with the factory team to ensure timely availability of spares on site.
- Supporting spare sales and execution team for payment follow ups.
- Good knowledge of the aftermarket (parts & service) within Air Compressors/ Vacuum Pumps, System & Vacuum Industry.
- Good knowledge of electrical control & instrumentation systems long with process knowledge of various industries, especially in pharma sector.
- Fluent in English/Hindi Language
- Valid Passport and Driving License
- Minimum 4-5 years experience within the Vacuum Pump/Compressor/Pump Industry.
- Fluent in English/Hindi Language
- We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
Employment Type: Full Time, Permanent
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