Team Lead

Greetings!!!!

We are hiring Team lead for Outbound Sales Insurance Process.

Location - Ghansoli.

Shifts timings: General shifts with 1 rotational off

Transport: Post 9 pm will be eligible for Home Drop.

Role & responsibilities

• Manage the incoming workflow along with focus on team efficiencies (Productivity)
• Drive Quality and compliance within the team and inculcate customer centricity
• Manage customer escalations, identify the issue, prepare and share the RCA
• Drive team performance to achieve the performance benchmark and strive for excellence
• Identify areas of improvements within process / team and implement changes in required areas
• Is able to communicate clearly, both written and in speech and works accurately and with eye for details
• Raise and follow through on the change management request
• Ability to manage work efficiently with minimum guidance
• Source and implement ideas for ease in day to day operation.
  
  

Preferred candidate profile

• The candidate should be from the sales (insurance preferred) voice domain.
• Excellent communication and team management skills
• Excellent customer and client relationship skills

If interested & above skills sets matches with your current & prior experience as Team Lead, kindly share your updated resume @ VishakhaK1@hexaware.com or connect me @ 9930365127 for a role model discussion.

Thanks & Regards,

Vishakha Kamble

HR Talent Acquisition Group

Email : VishakhaK1@hexaware.com

Contact : 9930365127