Relationship Manager - Phone Banking

Role & responsibilities

1.To ensure that the defined productivity targets on service levels, call handling time, quality parameters are met consistently

2. To ensure zero defect processing of all customer requests, judicious utilization of financial & non-financial authority for - reversals, referrals, including prompt and accurate Hot listing of lost cards reported during the Shifts assigned.

3. To ensure complete and accurate resolution within the defined TATs.

4. To ensure process compliance as per the set Audit and SQ guidelines.

Preferred candidate profile

Male / Female

Experience: 3+

Any Graduation Completed

Age 35 Below

Languages Know: English, Hindi and Telugu.

Perks and benefits

HDFC Bank payroll Job

Medical Benefits