·
5-8 years
₹ 6 - 16L/yr
Coimbatore, Bangalore / Bengaluru, Delhi/Ncr
1 vacancy
Service Support Lead
Velocis Systems
posted 5d ago
Key skills for the job
Our team is hiring for CSD - Assistant Managers (Location: Delhi |Coimbatore | Pune,
Experience: 5 to 8 Years) for leading ICT Hardware company.
Key responsibilities -
• Responsible for overall region stroke/area for customer satisfaction.
• Handle corporate customer queries related to the company products through phone, email, and chat.
• Provide clear, accurate, and timely solutions to customer support issues.
• Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution to customer complaints.
• Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels.
Qualifications:
• Educational background: Bachelors in computer science or related field.
• Technical knowledge of IT Hardware.
• Previous experience in a customer service or support role, preferably in the IT hardware industry.
• Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner.
• Problem-solving skills with a customer-first mindset.
Apply: Send your application to career@synergos-global.com
Employment Type: Full Time, Permanent
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