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Sales & Guest Relations Specialist
Happy Retreats
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Understanding that the guest comes first and that making them feel that way will be the key to our success
Accompanying the guest in their planning stage by uncovering all of their needs and requirements to be able to propose the perfect selection of retreats for their upcoming getaway
Ensuring a proactive follow-up with guest from the planning stage to booking of the retreats
Building a rapport of trust with the guest by delivering on what you promised: providing the right information within the appropriate time frame;
Representing Happy Retreats with suppliers for all guest related matter during the booking stage
Meeting and exceeding monthly sales targets;
Managing ongoing relationship with guest: following up on satisfaction survey results, ongoing communication to nurture and help plan next getaway
Managing multiple guests request simultaneously with phone and email and ensuring all conversations are responded to in a timely manner
Research and source for new revenue opportunities and methods to achieve sales goals;
Search assigned market for new B2B streams on a regular basis;
Build and establish travel agency business within market;
Retain and manage business relationships for each agency and develop a personalized approach to help maximize B2B profits
Generate ideas and strategies to actively participate in companies growth
Perform other job-related functions as assigned
Who you are and what you ve accomplished:
Who you are and what you ve accomplished:
You have sales, hospitality, or service related experience;
You are self-motivated and results driven;
You are very well organized and have the ability to prioritize and manage multiple activities at the same time;
You strive in an environment that fast paced and always evolving making you very adaptable;
You are customer focused: you have a friendly professional approach when dealing with guests and are committed to their satisfaction;
You are a quick learner, open to feedback, and invest in your own continuous improvement;
You are all about attention to detail and take pride in your work
This is not your average day job! Under the Happy Retreats roof, you create your own success
To help make it happen, we provide:
This is not your average day job! Under the Happy Retreats roof, you create your own success
To help make it happen, we provide:
A dynamic & entrepreneurial atmosphere where you are given room to do your best work;
Employment Type: Full Time, Permanent
Read full job description What people at Happy Retreats are saying
What Happy Retreats employees are saying about work life
based on 4 employees
Flexible timing
Monday to Saturday
Within city
Happy Retreats Benefits
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