Regional Manager Technical Services (RTS) - North

Job Description

1.0 Support sales team & achieve North Sales Target for FY 2024-25. 2.0 Monitor all systems closely to ensure 95% use of chemical quantities as per PO. 3.0 All KPI should be achieved and ensure Performance Penalty below 1% of Contract value for each customer by end of the financial year. 4.0 Customer retention - 95% of customers should be retained on satisfactory treatment performance. 5.0 Conduct technical audit, performance review, take corrective actions and improve systems, training at key accounts, Quarterly Customer Satisfaction Survey - 80% of existing customers. 6.0 Increase in sales through new applications. 7.0 In addition to main responsibility of RTS-North, extend technical support to Fertilizers plant all over India through email / telephone and physical visits at least once per 6 months. 8.0 Ensure Chembond Flux Implementation - Data Entry & Management Sheets. 9.0 Ensure submission of monthly reports to all customers in 1st week of each month. 10. Develop one person in each region for application of CWT, BWT, RO, WTP Troubleshooting. 11.0 Training to newly joined, SIC, ATS.

Education Qualifications

Behavioural Profile

He should be able to lead technical team in the region and coordinate with Sales Team, CTS, Lab, equipment and other important departments, HR, Supply-chain, accounts. Maintain excellent relationship with key persons of all customers.

Desired Skills

Knowledge of all water treatment applications viz. BWT, CWT, RO, ETP. Good presentation skills, problem solving ability. Ready to travel at short notice.