Software Engineer - Care & Comms

What You Will Do

• Collaborate with Help Experience Tech Leads to develop and implement features that enhance communication efficiency and ensure high scalability.
• Takes responsibility for the entire lifecycle of their stories: development, test, production, and subsequent fixes and improvements.
• Design and develop customized solutions that are scalable and generic, catering to the diverse needs of the platform s clients.
• Maintain the security and integrity of the platform and its integrations.
• Performs code reviews that follow the standards and practices of the engineering handbook and that are recognized by their team as helpful.
• Collaborates with other engineers, designers and QAs to flesh out implementation details based on the established pattern in the stream.
• Actively contribute to tracking and reporting system metrics within the team.

What You Will Need

• Should have at least 2+ years of experience with Android development
• Proficient in Kotlin programming, Java, and Android APIs
• Strong knowledge of Android Apps architecture and implementation
• Ability to write model code for functional and nonfunctional requirements and help improve the code quality standards across the team
• Working experience with popular libraries for networking, async, image loading, etc
• Well-versed with Agile methodologies, TDD, and Test Engineering Automation

About The Team

The Help Experience team is a key function for our customer care vision of providing the best in class customer service using multiple channels. This team is part of the larger Communications Platform. We support the entire Gojek ecosystem handling the entire customer, merchant and driver domain.

One of the biggest challenges we deal with is how to leverage technology and automation to provide fast and correct problem resolution using our Chatbots, ML models and in-app SDKs in a multi region, multilingual and multi domain way. We value a great learning culture, having a growth mindset and providing great ownership to each individual. We also know the importance of having fun and enjoying working.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia s vast consumer household.

About Gojek

Gojek is Southeast Asia s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTos official recruitment channels.

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