Office 365 Support & Administrator Lead - IT Operations (5-7 yrs)

Job Summary:

We are seeking a highly skilled and experienced Office 365 Support Admin Lead to spearhead the migration and management of our on-premises environments to Microsoft 365, with a strong focus on Azure Active Directory (Azure AD) and related identity and access management (IAM) solutions. This role demands deep technical expertise in Exchange Online migrations, hybrid configurations, Azure AD administration, and security best practices. The ideal candidate will possess exceptional leadership abilities to guide migration projects, provide strategic direction, and ensure seamless service delivery.

Key Responsibilities:

1. Office 365 Migration Projects & Hybrid Management:

Migration Planning & Execution:

- Develop and execute detailed migration plans for on-premises Exchange, SharePoint, and file server environments to Microsoft 365.

- Conduct thorough pre-migration assessments, including analysis of existing infrastructure, data, and user profiles.

- Utilize PowerShell scripting for automation of migration tasks and bulk operations.

- Perform staged migrations, pilot programs, and cutover activities with minimal disruption.

- Troubleshoot complex migration issues and provide timely resolutions.

Hybrid Configuration :

- Design, implement, and manage complex hybrid Exchange deployments using the Hybrid Configuration Wizard (HCW) and manual configuration.

- Configure and maintain Exchange hybrid features, including free/busy sharing, mail routing, and address book synchronization.

- Manage coexistence scenarios with on-premises and cloud environments.

- Implement and manage Hybrid Modern Authentication.

Third-Party Migration Tools :

- Evaluate, select, and manage third-party migration tools (e.g., Archive Shuttle, BitTitan MigrationWiz, Quest On Demand Migration, etc.).

- Configure and customize migration tools to meet specific project requirements.

- Monitor migration performance and troubleshoot issues related to third-party tools.

SharePoint and OneDrive Migrations :

- Plan and execute migrations from on premises file shares and sharepoint farms to sharepoint online and onedrive for business.

- Understand and implement best practices regarding sharepoint online governance.

2. Azure Active Directory (Azure AD) Management & Identity:

Azure AD Configuration & Synchronization :

- Manage Azure AD Connect for directory synchronization, including configuration of filtering, password hash synchronization (PHS), pass-through authentication (PTA), and federation (AD FS).

- Implement and manage Azure AD Connect Health for monitoring and troubleshooting synchronization issues.

- Manage custom domains, DNS records, and service principal configurations.

Identity & Access Management (IAM) :

- Implement and manage Conditional Access policies for secure access to cloud applications and resources.

- Configure and manage Multi-Factor Authentication (MFA) using Azure MFA or third-party solutions.

- Implement and manage Single Sign-On (SSO) for seamless access to applications.

- Work with Entra ID, and all of its features.

- Manage Azure AD roles and permissions, including Privileged Identity Management (PIM).

Azure AD Security :

- Implement and manage Azure AD Identity Protection for detecting and responding to identity-based risks.

- Configure and manage Azure AD audit logs and security reports.

- Understanding of Microsoft defender for cloud identity.

Entra ID Management :

- Deep understanding of Entra ID governance.

- Ability to manage Entra ID permissions management.

- Experience with Entra ID verified ID.

3. Collaboration & Stakeholder Engagement :

Cross-Functional Collaboration :

- Collaborate with IT security, networking, and infrastructure teams to ensure seamless integration and security of Office 365 and Azure AD.

- Work with application teams to integrate applications with Azure AD for SSO and secure access.

Leadership & Mentorship :

- Provide technical leadership and mentorship to junior team members.

- Conduct regular team meetings and knowledge-sharing sessions.

- Delegate tasks and provide guidance to team members.

Stakeholder Communication:

- Communicate with business stakeholders to gather requirements, provide updates, and address concerns.

- Conduct user acceptance testing (UAT) and provide post-migration support.

4. Governance, Compliance & Security :

Compliance & Security Audits :

- Conduct regular security audits of Office 365 and Azure AD environments.

- Ensure compliance with industry regulations (e.g., GDPR, HIPAA, SOC 2).

- Implement and manage data loss prevention (DLP) policies.

Governance Policies :

- Establish and enforce governance policies for user lifecycle management, group policies, and access controls.

- Implement and manage Azure AD group-based licensing.

Security Best Practices :

- Stay up-to-date with the latest security threats and best practices for Office 365 and Azure AD.

- Implement and manage security information and event management (SIEM) integrations.

5. Documentation & Support :

Technical Documentation :

- Create and maintain comprehensive technical documentation for architecture, processes, and post-migration support.

- Develop and maintain knowledge base articles and troubleshooting guides.

Level 3 Support :

- Provide Level 3 support for complex Office 365 and Azure AD-related escalations.

- Troubleshoot and resolve critical incidents and service disruptions.

Training & Knowledge Transfer :

- Conduct training sessions and knowledge transfer for internal IT teams and end-users.

- Develop and deliver training materials and presentations.

Required Skills & Experience :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Minimum of 5+ years of experience in Office 365 administration and migration. -

- Extensive experience with Azure AD, including Azure AD Connect, Conditional Access, MFA, and SSO.

- Deep understanding of Exchange Online, SharePoint Online, and OneDrive for Business.

- Proficiency in PowerShell scripting for automation and management.

- Experience with third-party migration tools (e.g., BitTitan, Archive Shuttle, Quest).

- Strong understanding of networking concepts, including DNS, TCP/IP, and firewall configurations.

- Excellent troubleshooting and problem-solving skills.

- Strong communication and interpersonal skills.

- Microsoft 365 Certifications are a plus.