Walk -In L3 Support Engineer

Dear Aspirants,

Urgent Hiring!!!

Desired Candidate Profile

2+ years of experience

Location: Perungudi

Mandatory skills: L3 support

. Exp : 2+yrs You can register by sharing your CV, Notice period and Expected CTC to 9363648148 Whatsapp for immediate response (May not be available for call).

Apply If you are ready to work from office Perungudi Chennai location . we are not considering candidates with less than 2 years of experience, Relocation candidates and notice period higher than 10 days.

Carry a CV mention recruiter name as Pavithra devi in the corner of the cv

Job Title: L3- Support Engineer

Organization Name: NEC Corporation of India Ltd.

Reporting Relationship:

Role Summary: We are looking for a L3- Support Engineer who will do the L3 support

Responsibilities:

• Deeply investigate complex issues unresolved by L2 and join escalations within 30 minutes.
• Act as subject matter experts (SMEs) for platform-specific problems.
• Provide detailed root cause analyses (RCAs) within 7 calendar days.
• Collaborate with engineering teams for long-term fixes and platform improvements.
• Ensure compliance with SLAs and act as the final escalation point before L4.

Prerequisites:

• Qualification Graduate Degree in Engineering or Science from recognized University
• Ideal candidate should have a minimum of 2-5 years in L3 Support process
• Desirable qualities: Skillsets
• Microsoft tools like Word, Excel, PowerPoint etc.
• Initial knowledge of production support process ( Nice to have )
• Understanding of TAT and related implications ( Nice to have )
• Should be able to handle daily task without any failures. (Nice to have )
• 2- 5 years of experience
• Availability: Early Feb
• Support Hours: EST

Base Location: Chennai, but flexible to travel