Walk-in L1 Support Engineer

Dear Aspirants,

Urgent Hiring!!!

Desired Candidate Profile

1+ years of experience

Location: Perungudi

Mandatory skills: L1 support

. Exp : 1+yrs You can register by sharing your CV, Notice period and Expected CTC to 9363648148 Whatsapp for immediate response (May not be available for call).

Apply If you are ready to work from office Perungudi Chennai location . we are not considering candidates with less than 1 years of experience, Relocation candidates and notice period higher than 10 days.

Job Title: L1- Support Engineer

Organization Name: NEC Corporation of India Ltd.

Reporting Relationship:

Role Summary: We are looking for a L1- Support Engineer who will do the L1 support

Responsibilities:

• Act as the first point of contact for incident reporting and support.
• Perform application health checks, including uptime and performance monitoring.
• Log, triage, and escalate incidents and service requests as needed.
• Generate daily reports and ensure SLA compliance.
• Facilitate communication and coordinate with L2 for unresolved issues.
• SOP, KMBD and FAQ driven helpdesk
• Application Health Check and monitoring
• Application status up or down
• Application response time
• Application component performance
• Incident and SR Management
• Daily health check report
• Escalation Management
• Communication & Coordination
• SLA Management
• Reporting
• Triage

Prerequisites:

• Qualification Graduate Degree in Engineering or Science from recognized University
• Ideal candidate should have a minimum of 1- 3 years
• Desirable qualities: Skillsets
• Microsoft tools like Word, Excel, PowerPoint etc.
• Initial knowledge of production support process ( Nice to have )
• Understanding of TAT and related implications ( Nice to have )
• Should be able to handle daily task without any failures. (Nice to have )
• 1-3 years of experience
• Availability: Early Feb
• Support Hours: EST

Base Location: Chennai, but flexible to trave