Customer support executive

School : GIIS

Campus : Noida

Country : India

Qualification : Diploma

The role holder is responsible for supporting the admissions process, maintaining the student database and ensuring the smooth processing of new student admissions. 

• Respond to customer queries received through the helpdesk promptly and accurately.
• Administers students’ admissions, student visa, other documents, policies and procedures, rule and regulations in compliance with the Ministry of Education and academic progression requirements
• Maintains and updates the student database for new, existing and graduating students, and the alumni database
• Handle and resolve customer calls received on the campus hotline with professionalism and empathy.
• Responsible for the day-to-day management and collection of data, such as enrolment numbers, and analyses the data to detect outliers and trends
• Manages communication tools as well as the school website, newsletter, brochures and other written communication to keep parents up-to-date
• Connect with existing customer to solicit referrals and encourage participation in school activities.
• Build and maintain positive relationships with the customer community to enhance engagement and satisfaction.

The role holder is responsible for supporting the admissions process, maintaining the student database and ensuring the smooth processing of new student admissions. 

The role holder is responsible for supporting the admissions process, maintaining the student database and ensuring the smooth processing of new student admissions.