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2538 Genpact Jobs
Associate
2-5 years
₹ 1.2 - 4.8L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Associate
Genpact
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.
- Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements
- Handling user queries( Internal Employees /Contractors External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.
- Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.
- Drive and support continuous improvement efforts through LEAN philosophy
Minimum qualifications
- Graduate in any stream. EXCEPT B.Tech / BE
- Good year experience
- Effective probing skills and analysing / understanding skills
- Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
- Customer Support/Service
- Strong attention to detail
- Working knowledge of Microsoft tool like word, Excel and PowerPoint
- End User Support
- Problem Solving Skills
- Identifying Process Improvements
Employment Type: Full Time, Permanent
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What people at Genpact are saying
Rating based on 266 Associate
reviews
Anonymous · Accounting & Taxation
in Kolkata
If you are a fresher definitely you can start your carrier here. Salary and other benefits are lower as compared to others but you can learn and grow up here. Job secrity is highest in industry as they provide IJT portal
Salary and other allownaves are lower
Read 266 reviewsAssociate salary at Genpact
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