As a Commercial Operations Consultant you will be responsible for executing all tasks through the software development life cycle including analysis, design, development, testing, implementation, and documentation. In this role you will:
This role will be responsible to support North America Foodservice applications.
Perform analysis to solve complex business problems.
Create and deliver user documentation as necessary to ensure proper use of changed and newly implemented solutions and standards.
Work with a cross-functional team including analysts, PMs, Solution Managers, developers, architects, and business stakeholders in business value driven projects.
Assist in designing, developing, managing new existing capabilities and reports.
Provide troubleshooting technical support for systems and reports; differentiate functional issues from technical issues; resolve production problems and provide production and technical support.
Translate business requirements into technical specs for execution
Demonstrate initiative and ownership by proactively resolving issues and taking on multiple tasks
Identify gaps in processes, opportunities for improvements and automation.
Ensure day-to-day operations are fulfilled within service level agreements and troubleshoot support/technical issues
Active participation in agile ceremonies as related to our Product Teams
Partner with NAF Solution Managers to develop a capabilities roadmap
Partner with NAF and Architects to translate capabilities into a tech-stack
Design execute solutions that drive integration and connected data opportunities
Assure data quality and governance are in place
Drive work forward through clearly articulated value and success criteria
Consult, advise and provide subject matter expertise as required
Lead discovery projects, POCs and experiments with Solution Manager and NAF Partners
This role will also provide opportunities to work on variety of applications/technologies/data sources like Digital shelf (e.g., Profitero, Syndigo), Web analytics (e.g., Google Analytics, Hotjar), Marketing automation (e.g., Salesforce Pardot) Search (e.g., Google Search Console, SEM Rush, MOZ).
MINIMUM QUALIFICATIONS
Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
Education
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Bachelors
Preferred Major Area of Study: Computer Science
Experience
Minimum years of related experience required: 5+ years
Preferred years of related experience: 5 to 8 years
Experience as a Technical Business Analyst: 3 to 5 Years
PREFERRED QUALIFICATIONS
Have implemented medium projects or contributed to the implementation of a large project as an analyst.
Strong attention to detail, goal-oriented, highly motivated, and able to work with minimal supervision
Ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables, and exceptional attention to details
Experience with agile methodologies/working in a product team (scrum, Kanban, etc)
Experience on a Data, Analytics and Insights team
Demonstrated experience of strong communication interpersonal skills (oral written); Commercial Technical acumen
Effective influencing skills at various levels within the organization and externally
Ability to research, plan, organize, lead, and implement new processes or technology
Demonstrated ability to span geographic and time zone constraints to collaborate on solutions
High initiative with desire to increase understanding of General Mills business
Effective analytical and problem-solving skills
Proficient in developing and supporting systems using SQL (must have), GCP (good to have), Salesforce (must have), SAP (good to have) and Siesmic (good to have)
Experience with Tidal, Business Objects, Tableau, PIM systems
Key Deliverables - Functional specifications/user stories/use cases/scenarios | Business process and system documentation | Service level agreements | Support metrics