Job Opportunity || Operations Support Analyst | Gallagher | Chandigarh

JOB DESCRIPTION

Location Chandīgarh, India (Hybrid)

Shift timings Flexible to work in shifts

The Operations Support Analyst will be responsible for providing support to the senior members of the Global Operations team. This position will have high visibility and requires a high degree of accuracy and great communication skills to balance the needs of the business. You will be required to coordinate day-to-day activities with onshore business teams across multiple Geographies.

The analyst will be responsible for, but is not limited to, monitoring Order to Cash business cycle, providing support in new project set-up, assist business teams in client billing and related reporting, become platform and process experts over time, work closely with senior team members for delivery of day-to-day work.

One of objectives of this team is to assist client facing staff to save time to work on revenue generating actions. This role is expected to provide assistance to facilitate those outcomes.

Key work responsibilities include:

• Client/Project data maintenance – conduct ongoing client account and corresponding project setup, and maintenance in assigned system. Includes assigning and updating support staff designation on each client project.
• Client/Project data analysis – data verification of client account and corresponding project information, helping to assure billing is being completed timely and accurately.
• Client Invoicing – Support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance (including creating invoices) on the procedural requirements.
• Reporting and Analysis
• Report and monitor all the components related to Client Invoicing, including Advance bills, Unbilled WIP, Write-offs, Commissions, Accounts Receivables.
• Assist senior team members in different leadership/stakeholder reporting, driving key insights from those reports.

Other Requirements:

• 0-2 years of relevant experience
• Excellent written and verbal communication, interpersonal skills
• Proficient in MS Office package
• Ability to work independently, within the team
• Managing delivery within defined SLAs and monitoring of KPIs
• High Attention to detail
• Strong analytical and problem-solving skills
• Commitment to quality of work, continuous learning, and process improvements
• Knowledge of OpenAir PSA will be an added advantage

Interested candidates can share resume at sunaina.sethi@buck.com