Project Manager- Non-IT ( Insurance)

Position Summary

We are looking for a dynamic Project manager to join our organization. In this role, you will be responsible for overseeing various projects (internal and external) for one of our verticals and implementing them in accordance to schedule and budget. You will also update management, personnel, and divisional stakeholders on a periodic basis.

. Primary Responsibilities

• Develop and update schedules for all project phases: Initiation, planning, execution, monitoring & control, closure.

Job Description

• Plan, organize and monitor project using tools as required.
• Coordinate with all involved parties on a regular basis. Analyze the critical path, risks and opportunities, and prepare recommendations for the stakeholders.
• Develop and execute on plan including establishing governance, reporting, communication and change management for strategic initiatives.
• Collaborate with various teams to prepare reports and produce performance indicators
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.
• Be extremely sensitive on the project budget and timeline. Have period reviews to evaluate progress against goal.
• Coordinate with operation for FTE requirement to reach objectives and manage resources effective and efficient manner.
• Propose solutions to project members to correct identified gaps and adhere to schedules
• Work as a team and align all cross-functional teams towards a common goal (HR, Finance, Operation, IT, PE, Quality, MIS).
• Recommend strategies that support business objectives.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Monitor progress and make adjustments as needed. Carry out all other related tasks that could help effective project delivery.

Mandatory Requirement

• Bachelors Degree required, advanced degree is a plus.
• Experience in Contact center /call center is mandatory
• A strategic thinker with proven leadership and project management skills
• Results-driven.Thirst to learn and excel. Ethical
• Exceptional project and program management skills with a demonstrated ability to establish project objectives, build work plans, assemble teams, and deliver results
• Strong communication & presentation skill, highly collaborative approach, proven ability to work cross-functionally within an organization
• Highly organized and detail oriented, comfortable balancing multiple responsibilities.

Please Note: This is a Non-It Requirement.

Experience in Contact center /call center is mandatory