Business Account Manager- Delhi

• Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
  • Implement and execute high-quality customer service and issue resolution in order to retain current clients
  • Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
  • Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
  • Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles

Differentiator

- Apply practical knowledge of job area typically obtained through advanced education and work experience
- Works independently with general / moderate supervision
- Recognized as an intermediate level contributor in the area of expertise.
- Impact contained to own work with limited impact on peers in the same area
- Problems faced are difficult but not typically complex. Problems are typically solved through drawing from prior experiences, with analysis of the issue.
- Typically Reports to M2/M3

Management Responsability

- Individual contributor who may contribute to coordinate and organize tasks with other team members

Stakeholders

- May influence others within the job area through explanation of facts, policies and practices
- Support and interact primarily with colleagues of own function
- Build relationships and understand customer and key stakeholders interests and concerns
- Address task-related issues using existing solutions

Experience Level

2 - 5 years

Education Level

Bachelors Degree or equivalent experience/qualification