Technical Consultant- Service Now ITOM

Role and Accountabilities:

• This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM.
• The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.
• Candidates will be experienced in leading ServiceNow engagements end to end, in addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
• Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.
• Work closely with a team of architects, SMEs, process consultants in end-to-end implementations Migration of data and process from legacy tools to ServiceNow, such as BMC Remedy.
• Configure and build integrations with SCCM, SCOM, etc.
• Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM. Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.
• Define business problems/opportunities with constraints, goals, budgets and timelines.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions.
• Document and gain acceptance / approvals of selected final solutions. 
• Execute technical solutions in capacity as a Sr. consultant.
• Contribute to the development of Fujitsu IP solutions in ServiceNow.
• Coach and advise other Developers.

Qualifications Skills and Experience Requirements:

• Bachelors degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom Apps.
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
• Experience developing, implementing, and maintaining large-scale applications and systems.
• At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
• Must have strong requirements gathering experience.
• Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills.
• Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities