Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols.
Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs.
Respond to user-reported technical issues and resolve problems related to hardware, software, or network connectivity.
Perform regular diagnostics and troubleshooting to identify and fix system errors or inefficiencies.
Ensure regular backup and recovery of critical business data, setting up disaster recovery protocols when necessary.
Implement software updates, patches, and security fixes to protect systems from vulnerabilities.
Assist in migrating IT infrastructure to cloud platforms or integrating new systems into the organisation.
Maintain detailed records of network configurations, incidents, and maintenance schedules.
Keep up with industry trends and technological advancements to recommend improvements and updates to the organization's systems.Role & responsibilities