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11 Forcepoint Jobs
Technical Support Engineer III (Email Security - EMEA)
4-9 years
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer III (Email Security - EMEA)
Forcepoint
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide remote support to our Global customers through Phone/E-mail and Chat Channel
- Responding to customer queries in a timely manner, Regular follow-ups with customers with recommendations, updates, and action plans
- Replicate customer issues and engage product team in a timely manner for quick resolution
- Leverage internal technical expertise, including peers, mentors, knowledge base and other internal tools, to provide effective solutions
- Contribute by creating new knowledge base articles for internal and external consumption
- Participate in technical communications and Trainings within the peers to share best practices
- Take ownership of Technical Escalation and work towards troubleshooting the issue.
- 4+ years of experience as Technical Support Engineer
- Candidates should have RHCE / CCNA certifications
- Clear understanding of OSI and TCP/IP model
- Familiarity and technical understanding of core Internet technology (DNS, HTTP, TCP/IP, routing, firewalls, etc.)
- Experience in Linux and Windows AD.
- Experience in Mail Infrastructure, Postfix and SQL.
- Understanding of Data Privacy regulations
- Experience with Troubleshooting tools and capture analysis (Fiddler, Wireshark )
- Familiarity and Technical understanding on Microsoft SQL queries
- Candidate should have worked on MS - 035, Cisco Iron port, Symantec Mail Security for exchange, Mimecast Email security, Barracuda Email Security
- Customer centric approach with focus on customer Outcome
- Excellent Customer handling and communication (verbal and written) skills
- Good team player with ability to operate independently with minimal supervision
- Ability to articulate and clearly communicate Critical / Technical messages
- Ability to Plan and Prioritize tasks based on Severity and Priority
- Excellent Troubleshooting skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer 3 roles with real interview advice
What people at Forcepoint are saying
Rating based on 4 Technical Support Engineer 3
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Learning opportunity
- Salary - Good
Too much work pressure and tough to balance life.
- Work-life balance - Poor
Technical Support Engineer 3 salary at Forcepoint
What Forcepoint employees are saying about work life
Forcepoint Benefits
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