AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Premium Employer
i
This company page is being actively managed by
Fivetran Team. If you also belong to the team, you
can get access from
here
Fivetran
Compare
All Filters
16 Fivetran Jobs
Lead Customer Support Engineer
Fivetran
·
0-4 years
₹ 11.1 - 18.25L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Remote
1 vacancy
Lead Customer Support Engineer
Fivetran
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Lead Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring successful onboarding of new customers and continued success for existing valued customers.
This is a full time position based out of our Bangalore office.
What Youll Do :
This is a full time position based out of our Bangalore office.
What Youll Do :
- In conjunction with leadership and management, you will need to partner with engineering to design troubleshooting tools, alerts and notifications to improve our ability to support our customers.
- Help customers round the clock and should be willing to work in shifts in a 24x7 work environment. Should be willing to work is EST and PST time zones.
- Help define and improve processes.
- Lead and drive technical and non-technical projects in your pod.
- Onboard and coach new team members in your pod.
- Act as Subject Matter Experts (SME)
- Identify and proactively support Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
- Share and communicate roadmaps with external teams, as well as, understand & align team goals to deliver results efficiently.
- Participate in weekend on-call support rotation once per quarter.
Skills Were Looking For :
- Strong Customer Advocacy skills
- Excellent written and verbal communication skills in English
- Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
- Combination of empathy and confidence to lead escalations in your pod
- Lead teams with a passion for building a positive culture where we leave our ego at the door
- Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Excellent networking troubleshooting abilities and understanding of the TCP/IP model
- Solid experience with databases (SQL and NoSQL) and SQL commands/ functions and procedures
- Experience building or troubleshooting APIs
- Understanding of Data Warehousing fundamentals and concepts
- Comfortable navigating Github and submitting pull requests
Perks and Benefits
- 100% employer-paid medical insurance *
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Engineer- Customer Support roles with real interview advice
What people at Fivetran are saying
Engineer- Customer Support salary at Fivetran
reported by
5
employees
₹7.5
L/yr - ₹18.2
L/yr
289%
more
than the average Engineer- Customer Support Salary in India
View more details
What Fivetran employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Fivetran Benefits
Submitted by Company
Work-life balance Time for yourself RSU's Parental leave
Submitted by Employees
View more benefits 
Compare Fivetran with
Talend Data Integration Services
Compare
SnapLogic
Compare
Hevo Data
Compare
Panoply Packagings
Compare
LEAP India Private Limited
Compare
Black Knight
Compare
JoulestoWatts Business Solutions
Compare
FabHotels
Compare
Stylebaazar
Compare
HungerBox
Compare
Nestaway
Compare
Hero Housing Finance
Compare
FoodPanda
Compare
Voylla
Compare
Club Oxygen
Compare
Xome
Compare
One Trust
Compare
6Sense
Compare
ShipBob
Compare
Tokopedia
Compare
Similar Jobs for you
Fivetran Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Indiqube Lakeside, 80/2, Outer Ring Rd, Green Glen Layout, Bellandur
Bengaluru/Bangalore, Karnataka
560103
560103
Product Manager II(Technical), SaaS Connectors
5-9 Yrs
Bangalore / Bengaluru
Share an Interview