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1 FingerprintJS Job
Technical Support Engineer
FingerprintJS
posted 3d ago
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Job Description
- Fingerprint is looking for a Technical Support Engineer to join our Customer Success team. In this role, you'll be a key partner to our customers, helping them troubleshoot issues, integrate our API seamlessly, and maximize the value of our technology.
- you'll work closely with the Senior Director of Customer Success, as well as cross-functional teams, to ensure customers have a smooth and positive experience with our platform.
What you'll Do
- Serve as the primary technical contact for self-serve customers, responding to inquiries, troubleshooting issues, and providing solutions through Zendesk.
- Analyze internal logs to diagnose and resolve customer challenges efficiently.
- Monitor API usage and performance to proactively identify and address potential issues.
- Guide customers through the integration of our APIs into their web and mobile applications via written communication and live working sessions.
- Ensure customers have the resources and support they need to successfully implement our technology.
- Provide technical guidance by creating sample code snippets and offering tailored recommendations to improve customer integrations.
- Develop automation scripts for API testing, validation, and monitoring.
- Create and maintain clear, user-friendly documentation to support self-service troubleshooting.
- Collaborate with the Product Enablement Engineer to enhance onboarding, retention, and growth strategies for customers.
- Act as a bridge between customers and the Product team , sharing insights to inform product improvements.
What We re Looking For
- Experience in a technical support, customer success, or engineering role (2-3 years preferred).
- Strong proficiency in JavaScript , with experience writing and maintaining automation scripts.
- Understanding of API concepts, RESTful architecture, and web services .
- Excellent problem-solving and debugging skills , with the ability to analyze technical challenges and propose effective solutions.
- Strong communication skills , with the ability to explain technical concepts to diverse audiences.
- Self-motivated, proactive, and comfortable working independently and collaboratively.
Bonus Points (Not Required, but Nice to Have!)
- Experience with API testing tools and frameworks.
- Exposure to mobile app development .
- Familiarity with SQL .
Employment Type: Full Time, Permanent
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