Trainer - B2B

Position: Adoption Trainer

Qualifications: Graduate (Preferred industry: Education & Training)

Work Experience: 2-10 years of experience in delivering impactful product training, driving user adoption, and enhancing product knowledge across diverse audiences.

Roles & Responsibilities:

1. Oversee the complete implementation process of Extramarks products in schools within the designated region, ensuring smooth adoption.

2. Lead training sessions for teachers, students, and parents, focusing on maximizing the effective use of products and services.

3. Drive customer retention, renewals, and upsell opportunities through a consultative approach, fostering long-term relationships.

4. Collaborate with cross-functional teams (Sales, Product, Support) to deliver high-quality service and ensure customer success.

5. Provide ongoing support and guidance to schools, ensuring optimal usage of the platform and driving continuous engagement.

6. Monitor adoption progress, gather feedback, and implement strategies to improve product usage and user satisfaction.

7. Conduct workshops and create resources to empower schools with best practices for utilizing EdTech tools effectively.

Skills Required:

1. Excellent communication and presentation skills to deliver engaging, clear, and impactful product training sessions.

2. Strong customer-centric approach to customize training content based on the specific needs of schools and teachers.

3. Ability to collaborate with cross-functional teams to address product-related queries and ensure customer satisfaction.

4. Excellent problem-solving and adaptability to respond quickly to challenges and offer solutions that enhance the training experience and customer outcomes.