Crm Executive

Customer Relationship Management. Job Description. At ESDS, our core Values - Exuberant Support, Proactive Approach, Continuous Knowledge Enhancement, Organization above team and Self, Respect & Care, Love for Environment. We want to hire EPICC people who match our culture people who will push us, amaze us and drive us forward. In return, we offer the freedom to define your future. A Fulfilling and Agile Work Environment You will consult closely with customers to ensure their satisfaction and return on investment of ESDS solutions. You are the customer’s primary liaison into ESDS when they place and order with the firm and are accountable for identifying and directly addressing all business and technical issues. You will engage resources across the entire ESDS organization (sales, product management, R&D, and support). You will proactively expand adoption of ESDS solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities pertaining to project, a CRM Executive reports key account metrics and insight to ESDS internal teams and contribute to SD Management program development activities. Responsibilities • Eexcellent phone etiquette and technical understanding. • Effective Voice-And-Accent & listening skills. Ability to speak and write and explain clearly and accurately. • Proficiency in understanding English, Hindi and Marathi. • Demonstrate proficiency in typing and grammar. • Agility, respond to the needs of your customers with confidence and ease. Providing alternatives and solutions when needed. • Knowledge of customer service principles and practices. • Able to manage in-bound call center environment by providing technical & billing problem resolution to end-users. • Willingness to co-operate with others. • Ready to work in shifts round the clock. • Open to travel to customer location (within India), when needed. • Good team player. • Maintain high-level technical knowledge of core ESDS solutions and future product direction. • Provide clear and constructive product feedback to ESDS product management teams based on customer use-cases and requirements. • Knowledge of relevant software computer applications and equipment. • Linux/Windows Certifications are preferable. Desired Skills • You must be agile and able to adjust quickly in many different situations and challenges. • Demonstrate ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization). • Must be a fast learner with the ability to explain technical concepts to a variety of audiences. • Solid technical background in at least 2 of the following areas: data center infrastructure, operating systems, desktop deployments, mobility, networking, security, system administration and technical architecture; preferably with industry certifications. • Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels. • Willing to travel all over India. • Bachelor’s degree preferred or demonstrated equivalent experience. • Must be well versed with excel and capable to maintain customer accounts from commercial perspective. • Basic knowledge of word, excel and PowerPoint. • Should be good at document and record keeping. Qualifications 1. B. E / B. Tech / MBA/ MCA / BCA / BCS 2. Certificates - MCSE/ CCNA/ CCNP 3. Fluent in English/Hindi/ Marathi Skills/Job Requirement: 1. Minimum 1-year experience in handling domestic clients technically on phone and in person. 2. Strong presentation skills. 3. Hands-on with Word, Excel and PowerPoint.