Senior Associate- Workforce management/ Resource management-Kochi

EY- Assurance Senior Associate– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.  

The opportunity

We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

Your key responsibilities

• Work as subject matter expert on resource management concepts and scheduling toolsfor the assigned SET(s)/industry/sector teams
• Work with GDS Service Delivery teams to create optimized resource portfolios/resourceallocation plan on classified accounts/clients.
• Proactively identify staffing challenges and provide customized scheduling solutions.
• Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
• Ensure resource schedules are timely and accurately updated on the scheduling tools.
• Optimize resource utilization through effective scheduling strategies.
• Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
• Training and development of EM associates.
• Identifying and prioritizing opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.

Skills and attributes for success

• Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest qualityservice.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.
• Stakeholder/client management experience.
• At least 1 year of experience in supervising a team will be preferred.
• Positive attitude and ability to excel under tight timelines.
• Ability to identify staffing challenges and provide proactive solutions.

To qualify for the role, you must have

• Graduates with 3-6 years of post-qualification experience, preferably on resourcemanagement, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.