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Engaged Employer

Ernst & Young

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3.4

based on 10.9k Reviews

Video summary

113 Ernst & Young Jobs in Kolkata

GDS Consulting - AI and DATA - Support lead - ETL - Manager

Ernst Young

3.4

based on 10.9k Reviews

8-11 years

Kolkata

1 vacancy

GDS Consulting - AI and DATA - Support lead - ETL - Manager

Ernst & Young

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Data Analytics Quality Assurance Consulting Information Technology Incident Management

+ 4 more

Job Description

EY-Consulting - Data and Analytics - Manager - Support Lead - ETL

We are seeking a highly skilled Production Support Specialist to join our dynamic team. The ideal candidate will have extensive experience in production support, bug fixing, root cause analysis (RCA), implementing permanent fixes, and driving continuous improvement (CI) initiatives.

We re looking for Senior with strong technology and data understanding having proven delivery capability and client experience. This is a fantastic opportunity to be part of a leading firm as well as a part of a growing Data and Analytics team.

Your key responsibilities

Provide 24/7 production support for critical applications and systems.
Troubleshoot and resolve production issues in a timely manner.
Conduct thorough root cause analysis (RCA) to identify underlying issues.
Implement permanent fixes to prevent recurrence of issues.
Collaborate with development teams to ensure seamless deployment of fixes.
Drive continuous improvement (CI) initiatives to enhance system performance and reliability.
Maintain detailed documentation of incidents, RCA, and resolutions.
Monitor system performance and proactively address potential issues.

Skills and attributes for success

Proven experience in production support.
Should be having 8 - 11 year of experience.
Expertise in bug fixing and troubleshooting.
Strong knowledge of root cause analysis (RCA) methodologies.
Ability to implement permanent fixes effectively.
Experience in driving continuous improvement (CI) initiatives.
Proficiency in SQL, PL/SQL, and ETL tools.
Excellent problem-solving and analytical skills.
Strong communication and collaboration abilities.

To qualify for the role, you must have

Bachelors degree in Computer Science, Information Technology, or a related field.
Experience with monitoring tools and incident management systems.
Familiarity with ITIL processes and best practices.

Ideally, you ll also have

Good exposure to any ETL tools.
Good to have knowledge about P&C insurance.
Understanding of Business Intelligence, Data Warehousing and Data Modelling.
Must have led a team size of at least 4 members.
Experience in Insurance and Banking domain
Prior Client facing skills, Self-motivated and collaborative

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries