MEGA Walkin Interview - Relationship Manager (TEAM LEAD)

About EQ :

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai. There has never been a better time to join EQEQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Team Leader

Team : Client Service Team

Reports to : Manager

Role:

To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed

standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning

and workflow of the department.

Business Function

EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure

and service standards under appropriate guidance and direction. The scope of these activities will range across all

Equiniti's business lines.

Core Duties and Responsibilities

▪ Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is

consistently completed in line with agreed service standards.

▪ Monitor the performance of the team, recommending and implementing changes to the way in which the

team operates to improve service quality and process efficiency supporting line management in the

implementation of centrally driven changes when required.

▪ Input in to the development of individual team members, ensuring cross training is carried out and there is

sufficient knowledge and resource to cover absences.

▪ Work alongside the US operational team to ensure communication and operations are aligned.

▪ Recognise and analyse trends in problem occurrence and workflow, investigate further when appropriate and

implementing changes or co-ordinating support from other parties to resolves matters and minimise the risk

of re-occurrences.

▪ Monitor the team compliance with internal policies, procedures, external regulations and data security, report

or escalating non-conformance as necessary.

▪ Ensure that the operational unit works to support our quality policy, information security policy and all aspects

of our Integrated Management System.

▪ Support the team deliverable by undertaking a range of roles and tasks when required.

▪ Pursue personal development of skills and technical knowledge to adapt to the changing business

environment.

▪ Development of knowledge, competence and skills of self and team.

▪ Adherence to procedures, policies and Integrated Management System requirements.

▪ Quality of recommendations for continuous improvement.

EQ India Operations

Competencies and Experience

▪ Should possess strong analytical and accounting skills.

▪ Knowledge in Capital markets, Corporate actions and Financial reporting.

▪ Experience in bank reconciliation and general ledger process.

▪ Able to present and explain the financial data to wider audience.

▪ Explain or presents factual information to individuals or groups in a structured, clear, confident and concise

way avoiding the use of jargon.

▪ Explain the reasoning behind what is being said to ensure understanding and acceptance.

▪ Produces clear and concise reports and other written material (both draft and final form) usually of a detailed

and sometime technical nature, which are understandable to those with or without knowledge of the subject

matter.

▪ Uses basic time management techniques to plan, manage and prioritise own work effectively, making most

efficient use of the time available.

▪ Plans, co-ordinates and controls the work and resources of the team.

▪ Impartially assess the performance of others in accordance with the process, assessing capabilities and

potential.

▪ Give constructive feedback in order to identify individuals development needs.

▪ Maintain consistency and fairness throughout the process.

▪ Communicate and explain change effectively.

▪ Plan and implement changes gaining commitment and understanding, minimising disruption to our service.

▪ Has a very good understanding of the Groups overall aims, structures, policies and culture, together with a

good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the

business.

▪ Able to assess the impact of change on products, systems, processes and people.

▪ Develop and maintain relationships with key contact in all relevant areas.

▪ Has a good understanding of the business environment in which Equiniti operates and of industry best

practice.

▪ Has a good awareness of the likely impact of economic, political, social and regulatory change on Equinitis

business and overall aims, including relevant IT industry developments.

▪ Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.

▪ ICSA or IAQ qualification including Compliance module (must be achieved within 1 year of appointment).

Desired Skills and Knowledge

▪ Excellent verbal, written, and interpersonal communication skills.

▪ Advanced Microsoft Office skills including macros and database administration.

Prior experience in leading a team.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 31 days + 9 bank holidays .
• Comprehensive Medical Assurance cover.
• Two-way cab transport for staff working in US shift.
• Maternity leave of 6 months full pay, 10days paid paternity leave.
• Accidental & Life cover 3 times of concerned CTC.
• Night Shift allowance 500 per day.

Eligibility Criteria * Graduation is Mandatory*

• 8 + years of experience in RM (International Experience required)
• Immediate Joiner only are preferred .
• Preferring candidates from Banking and Finance background
• US Shift - willing to work in night shifts.
• Health care experience is not eligible

Rounds of interview:

• Hr Screening
• Managerial round

Documents to be carried as mentioned below in (PDF format) soft copy only.

• Relieving letters (From 1st to last employment)
• Relieving confirmation E-Mail (last Company)
• Hike letter if any (From last Company)
• Offer letter (Last company)
• Payslips from current company (last 3 months)
• Educational Documents (10th, 12th , Graduation/Post Graduation)
• Copies of Govt. Proofs ( Aadhar & PAN Card both sides)
  

Note:

*Kindly carry your government Original ID proof for security concern.

*Kindly carry your updated resume for interview procedure.

*Employ yourself before 15 mins to the schedule.

* Kindly mention reference on top of the resume*